Project Overview: 6Connex, a leader in virtual event solutions, experienced a dramatic increase in demand due to the pandemic. Following their acquisition by Dura Software, they required substantial support to manage the increased workload. Zest City provided comprehensive talent acquisition services, sourcing and onboarding over 50 project managers, 20 webcast managers, and 12 monitors. We also introduced and managed a 24/7 customer support desk to cater to global demand, with placements in Mexico, USA, the Philippines, England, Scotland, Australia, Germany, Holland, Belgium, Switzerland, and Sweden.
The Challenge: 6Connex needed an effective talent acquisition strategy to rapidly expand their team and handle the surge in demand for their services. The urgency of the situation required swift action and coverage across multiple time zones.
The Solution: Scott Whitehead and the Zest City team delivered customized talent acquisition services by:
- Rapid Scaling: Recruiting and onboarding over 50 project managers, 20 webcast managers, and 12 monitors to meet the immediate demand.
- Global Reach: Sourcing top talent from various regions, ensuring continuous customer support and operational efficiency across different time zones.
- Support Desk Implementation: Establishing and managing a 24/7 customer support desk to provide seamless service to clients worldwide.
The Results: Zest City successfully placed a diverse and skilled workforce across multiple countries, enabling 6Connex to manage the surge in demand efficiently. The talent acquisition services provided by Zest City ensured that 6Connex could maintain high service standards and operational continuity during a critical period.
Client Testimonial: “I’ve worked with Scott for over 12 years now and across multiple companies within the Events industry. Whenever I’ve had hiring requirements or needed to find contractor staff, he has always managed to deliver. Scott is incredibly responsive and communicates well to understand the brief. Unlike many in the recruiting world, Scott doesn’t blow hot and cold; he stays on task. If you’re looking for staff, I can highly recommend Scott and his team.”
- Chris Mitchell, 6Connex
Learn More: For more information about our talent acquisition services and how we can help your business find the right talent, visit our recruitment services page.
