At the height of the challenges that COVID brought, 6CONNEX was increasingly busy, and booking and managing Help Desk Support was increasingly taking up time for Senior CSMs.
We had been consulting and recruiting for 6Connex for some time, and suggested that we could manage the Help Desk for them.
Calander management can be frustrating and time-consuming, and we offered to take the headache away, offering a managed “done for you” client service.
We needed to provide a done for you service that covered the 3 main pressure points;
Every event needed manning start to finish, with the Help Desk team needing training on how the events would work, the specifics for each event, the project management team, and the communication lines to follow.
We set a target of 3 months to learn this to the level where we could manage the Help Desk exclusively for 6Connex, but were ready and running in just 6 weeks.
The result was the Help Desk was able to manage projects day and night, week days and weekends, covering anything up to 28 concurrent events, working around the clock with dedicated Help Desk Managers working shifts to cover all events without fatigue.
At Zest City, we recruit and train within the Digital Events Industry, full time, freelancers and – as you have just read – placing teams.
To find out what we can do for you and your business, why not schedule a video call with our Director? We’d be happy to hear from you.
Copyright © 2023. Zest City Limited